FULL & FRANK | STRATEGY • PERSUASION • LEADERSHIP
STRATEGY • PERSUASION • LEADERSHIP

Impact takes more than a good idea.

It takes understanding the problem or opportunity, testing and strengthening the idea or solution, mapping what it will take to succeed, building the support it needs, and ensuring it is championed, implemented and sustained.

I’m Juanita Wheeler. I work with leaders, organisations and ambitious people to turn important objectives into meaningful impact — through strategy, persuasion and leadership, backed by evidence.

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STRATEGY • PERSUASION • LEADERSHIP

Impact is the objective.

A good idea is only the beginning.

Strategy determines what it will take. Persuasion moves the right decision-makers to act. Leadership makes it real.

And evidence informs, tests and strengthens all three.

Strategy

Start by understanding the problem or opportunity — not simply accepting the first definition of it.

Interrogate the evidence and assumptions. Pressure-test the idea or solution against what we understand about the problem and the perspectives of the people whose support it needs — strengthening or refining it where that scrutiny reveals an opportunity to make it more robust.

Then map what success will actually require: the decision-makers who need to say yes, what matters to them, what they expect, and what could stand in the way.

Because those decision-makers are different human beings with different responsibilities, incentives, assumptions and objections.

Persuasion

Persuasion builds the case and moves the people whose support, commitment or action the strategy requires.

That includes the arguments, evidence, narrative, words and delivery — from a boardroom conversation or negotiation to a proposal, pitch, keynote or stage.

The words and the delivery matter. But they come after the thinking.

Leadership

A yes is not impact.

Ideas and strategies need people willing and able to take ownership of them — to build alignment, bring others with them, navigate resistance and keep the work moving.

Leadership is what gets the work championed, implemented and sustained.

Evidence underpins it all.

Evidence informs the strategy, tests the assumptions, strengthens the case and shapes how it is made. Behavioural economics and psychology, persuasion theory and neuroscience inform the content I develop, the decision-maker strategies I recommend, and how I train people to persuade.

The leadership development I design and deliver is evidence-based too — grounded in research into how people think, decide, influence, learn and lead.

Bring me in when…

The work is different every time. So is where I enter.

Most people come to me because something important is at stake. See if one of these sounds familiar.

You know your subject deeply. You have an idea that could be valuable — but you want someone who can step outside your field, pressure-test it and help you work out whether it really has legs.

And if it does, what should it become? A product, service, business, book, keynote, initiative, movement — or something you haven’t considered yet?

The product, service, company, book, keynote or idea already exists. But the people who need to notice it, choose it, buy it, fund it, back it or act on it aren’t doing so at the level you expected.

We work out why — and what needs to change.

What you’re doing works. Now you’re ready for something more ambitious.

That might mean increasing your social impact, expanding your geographic footprint, entering new markets, growing the business, taking an idea national or global, or becoming a recognised thought leader in your field.

The question becomes: what does your next level — or your next era — actually require?

You have the idea, the ambition and often a deadline. It hasn’t yet been deeply scoped or built.

That’s the perfect time to bring me in.

I can help determine what the initiative really needs to succeed — interrogate the concept, build the strategy, map stakeholders and decision-makers, identify risks and barriers, develop the implementation approach, build the support it needs and spearhead the work.

That depth isn’t about making the process more complicated than it needs to be. It’s about making sure what we build can actually work — with your timeframe, resources, constraints and the humans involved.

Often, that work needs to happen on a compressed or fast-tracked timeframe.

The aim isn’t to make me your business-as-usual project person. It is to get something new and important strategically developed, implemented and working — then hand it over to your internal team when it is ready to become business as usual.

Doing that work properly at the outset is an investment. It is also usually far less costly than fixing avoidable mistakes, delays and rework later.

You’re heading into a major negotiation, consequential decision or critical engagement with people whose support matters.

I can help you prepare the strategy, understand interests and motivations, identify likely objections and barriers, strengthen the case, develop the arguments and support you — or your internal team — through the process.

Because high-stakes persuasion should never begin with What should we say?

It begins with What are we trying to achieve, who needs to come with us, and what will matter to them?

You want individual leaders or a leadership team to realise more of their potential. You want a stronger culture, a higher-performing team or a more inclusive workplace.

Or perhaps your leaders, salespeople, business-development team or community-engagement people need to become significantly better at persuading the humans whose decisions and actions will determine how much impact your organisation’s work, ideas or initiatives can have.

I design evidence-based individual and group development around the capabilities your people actually need to strengthen for the work in front of them — not a generic program that assumes every leader, team or organisation needs the same thing.

You paid a lot for the report. You gave a detailed brief. You expected a roadmap your team could start putting into action.

Instead, you got a destination.

The recommendations describe where you should end up — stronger engagement, greater impact, better capability, more growth — but not the practical route for getting there.

There’s no clear starting point. No priorities or sequencing. No detail about what needs to happen first, who needs to be involved, what decisions need to be made, what resources it will require, or how the pieces fit together.

Or perhaps the recommendations require a budget you don’t have, resources you can’t access, or a route you already know will not work. Maybe they barely acknowledge the actual decision-makers and stakeholders whose support will determine whether anything happens at all.

A strategy isn’t useful because the recommendations sound right. It has to give you a credible way to act on them.

You need advice that works with the real constraints, real people and real organisation — and enough practical detail to know what happens next.

You’ve been told to be more strategic. Improve your leadership skills. Be more confident.

The problem is that those are outcomes, not instructions. They’re about as useful on their own as telling someone to just be happier.

Then there’s the presentation advice: modulate your voice. Change your gestures. Work on your executive presence.

Those things can matter.

But no one has really interrogated the objective, the strategy, the substance of the case, the people you need to influence, or what those particular decision-makers need to hear, understand and believe.

You don’t need another off-the-shelf model of how a persuasive speaker or leader is supposed to look and sound.

You need development that is specific, strategic, evidence-based — and connected to what you and your organisation are actually trying to achieve.

We get the thinking right first. Then we work on the words and delivery that have to carry it.

Ways to work with me

You don’t need to know exactly what kind of engagement you need. Start with the objective, opportunity or problem.

Strategic advisory & new initiatives

For organisations, founders and leaders working through an important challenge, opportunity or something new that needs to become real.

I can interrogate the thinking, pressure-test the proposition, develop the strategy, map decision-makers and stakeholders, support high-value negotiations, or spearhead a new initiative through implementation and refinement until it is working, embedded and ready to hand over as business as usual.

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1:1 strategy, coaching, consulting & speechwriting

Bring me the objective.

This is your time. We focus it where my skills can have the most impact — testing an idea, working through a strategic problem, preparing for a consequential decision or conversation, strengthening the case, developing the words, rehearsing the room, or working out what comes next.

Single sessions and multi-session engagements are available.

Explore 1:1 work

Professional development for teams & organisations

Evidence-based development designed around the work your people need to do — and what your organisation needs them to make happen.

That might mean a focused one-off team session, or a longer-term custom development program with ongoing touchpoints, practice and feedback over time — depending on what your people need and the objective you’re trying to achieve.

Explore professional development

Speaking

Bring me in to speak at a conference, industry event, in-house program, executive offsite, or curated retreat about strategy, persuasion and leadership — grounded in what the evidence tells us about how humans think, decide, influence and act.

If you’re responsible for an audience, you know inspiration on the day isn’t enough. I give people practical next steps they can put into action straight away — and explain, drawing on research and experience, why they work.

Book me to speak
WHY JUANITA?

The most visible parts of my work are only part of the story.

You may know me through TEDxBrisbane or from seeing me speak. Those are some of the most visible parts of what I do.

Much of my client work happens behind the scenes — inside organisations, alongside leaders and teams, and sometimes under non-disclosure agreements (NDAs) — working on strategy, new initiatives, high-stakes decisions and negotiations, leadership, and the cases that need to move particular people to action.

20+

years of business & leadership experience

10+

years leading & curating TEDxBrisbane

3

master’s degrees:
Executive MBA • Philanthropy & Nonprofit Studies • Social Change Leadership
+ Graduate Certificate in Education

GLOBAL

executive, advisory & governance experience

Juanita Wheeler working with researcher Dr Abbas Shafiee

The settings vary. The underlying work has been remarkably consistent:

Understand what is really going on. Test the assumptions. Work out what is worth doing. Pressure-test and strengthen the idea. Build the case. Move the right decision-makers to act. Develop the people who need to lead it. Make it happen.

I’ve done the work I now advise on.

Across more than 20 years, I’ve led organisations and high-performing teams, opened and developed global markets, negotiated high-value deals, worked on acquisition diligence and integration, led organisational turnaround, built new initiatives from the ground up, and advised leaders and teams across sectors.

I’ve been the person accountable for the outcome, not simply the person recommending what someone else should do.

That experience matters because strategy has to survive contact with reality — actual budgets, resources, competing priorities, risks, deadlines, and different human beings with different responsibilities, incentives, assumptions and objections.

Full & Frank isn’t just the brand. It’s a product disclosure statement.

Everything you need to know. Nothing you don’t.

My advice is smart, honest and direct. I’ll champion you, but I won’t matronise you — no there, there, no padding, and no substance-light pleasantries when what you actually need is clarity.

You’re busy. You need to know what matters, why it matters, where the risks or weaknesses are, and what you can do about them — so you can act.

More than a decade finding and developing strong ideas.

For more than 10 years, I’ve led and curated TEDxBrisbane — seeking out, evaluating and selecting ideas worthy of the stage, often from subject-matter experts working in fields very different from my own.

That means asking whether the idea itself is genuinely strong: what is evidence and what is assumption, where the gaps are, what an intelligent outsider would challenge, and what needs further scrutiny, refinement or elevation.

Then comes translating the thinking so people outside the expert’s field can understand why it matters.

I’ve now coached more than 140 TEDx speakers, but the stagecraft comes after the substance.

Practice, strengthened by formal study.

My formal qualifications include three complementary master’s degrees — an Executive MBA, a Master of Business in Philanthropy and Nonprofit Studies, and a Master of Social Change Leadership — plus a Graduate Certificate in Education.

I’m also a Global Atlantic Fellow, part of an international multidisciplinary community of leaders working across sectors and disciplines.

Formal learning matters to me. But only when it helps produce better thinking, better decisions and better outcomes.

WHAT THIS LOOKS LIKE IN THE REAL WORLD

What this looks like in the real world.

HEART OF AUSTRALIA

From a new idea to business as usual

RECOGNISE → DESIGN → IMPLEMENT → REFINE → EMBED → HAND OVER

Heart of Australia is a for-profit healthcare company creating significant social impact by taking specialist medicine to rural and regional communities.

Working with its CEO, we recognised and scoped a long-term workforce constraint affecting rural and regional healthcare. His experience — first as a medical student, then as a cardiologist, and later as the founder and CEO of a rural and regional mobile health service — had shown him how difficult it could be to get specialists to travel out, and how local medical services struggled to recruit and retain staff.

I designed and implemented NextGen Medics as a practical pipeline response. I developed the objectives, application and selection process, participant experience, and partner network across hospitals, medical facilities and local organisations.

Over approximately two years, I implemented and refined the program, built the protocols, training and documentation needed for it to operate reliably, and then handed ongoing delivery to the internal team as business as usual.

Participants moved from an academic understanding of rural healthcare to firsthand understanding of the health-access inequalities experienced by rural and regional communities — and what practising outside metropolitan centres actually involved.

Today, the program is going from strength to strength, with a growing alumni community, dedicated program partners and increasing evidence that it is achieving its mission as graduates “go rural” to practise.

The goal was never to make Full & Frank indispensable. It was to build something strong enough to hand over.

Hear NextGen Medics alumni describe the impact
QUT STUDENT GUILD

When the strategy has to work in the real world

AUD $5M

approximate financial turnaround in one year

When I stepped into the CEO role, the organisation was facing near-insolvency and approximately 150 jobs were at risk. There was no room for strategy that simply sounded good.

I began with organisation-wide strategic due diligence across student services and substantial commercial operations across three campuses — the finances, operating model, services, workforce, stakeholder relationships, and assumptions about what should continue, stop or be done differently.

I reshaped the strategy and operating model and led the implementation. Within a year, we delivered an approximately AUD $5 million financial turnaround while improving services, expanding programs and protecting the organisation and workforce.

The strategy also had to work for the humans involved: employees, unions, students, the university and external stakeholders — all with different responsibilities, interests and expectations.

I led negotiations for a new Enterprise Bargaining Agreement across five unions, securing universal delegate support and first-round endorsement.

I also negotiated with QUT and Brisbane City Council to replace costly Guild-operated inter-campus transport with a free, more frequent public bus service for students and staff. The transport solution established in 2002 remains in operation more than two decades later.

This wasn’t a turnaround strategy handed to somebody else to implement. I was accountable for working out what needed to change, building the support to change it, negotiating what had to be negotiated, and leading the work until the results were real.

HUMMINGBIRD HOUSE

Strengthen what you’re asking people to say yes to

STRATEGY → PROPOSITION → CASE → FUNDING

The ambition was significant: establish a new dedicated children’s hospice for Queensland.

That required substantial private-philanthropic, government and corporate backing — but the first work was strategic.

I worked with the organisation to rethink and strengthen the strategy: clarify the programs, sharpen the positioning, develop the brand architecture, and improve the clarity, credibility and transparency of the proposition being put to funders and decision-makers.

The case had to withstand scrutiny.

What exactly were people being asked to back? Why this model? Why now? What evidence supported it? How did the programs fit together? Was the organisation ready? What would different decision-makers need confidence in? Where were the uncertainty, assumptions or unanswered barriers?

Only then did we strengthen the private-philanthropic, government and corporate-partnership propositions and the cases being presented to potential funders and partners.

Funding was secured significantly sooner than informed forecasts had suggested was likely, contributing to Hummingbird House opening in 2016. It is now Queensland’s only children’s hospice.

My job wasn’t simply to make the funding pitch more persuasive. It was to help make what we were asking people to fund more worthy of a yes.

And yes, I’ve done this in global commercial environments too.

Earlier in my career, I led global marketing and market development in biotechnology — assessing international markets, opportunities, partners, distributors and suppliers; negotiating and supporting high-value commercial relationships; translating highly technical information into strategic and commercial decisions; and contributing to bilateral acquisition diligence and post-acquisition integration.

The sectors and stakes were different. The disciplines were not.

Different sector. Same discipline: rigorous thinking before action.

IN THEIR WORDS

“Thorough research, clarity of reasoning in constructing a bullet-proof, logical argument … decision-makers sit up, pay attention and take action.”

Dr George Blair-West
Psychiatrist & author
On working with Juanita

MAKE AN ENQUIRY

What are you trying to make happen?

You don’t need to know which service you need. You don’t even need to have the brief perfectly formed.

The form below will ask for enough context to understand where things stand, what matters now, and any important timeframe or constraints.

I’ll review your enquiry and, if I think I can add value, recommend the most appropriate way for us to work together.

My strategic advice is the work. I don’t use complimentary discovery calls to diagnose problems or provide consulting. If a live strategic conversation is the right next step, we can book that as a paid session and use the time where it will add the most value.

Your enquiry will be treated as confidential and used only to assess and respond to your enquiry. Please don’t include commercially sensitive or NDA-protected information at this stage. If needed, appropriate confidentiality arrangements can be put in place before substantive information is shared.


Can I drop into your inbox from time to time?

When I have an idea or insight worth sharing, a useful resource, or an opportunity I think you should know about, I’ll send it your way.

No fixed schedule. No filling your inbox for the sake of it. Just something I think is worth your time when I have it.

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