When I stepped into the CEO role, the organisation was facing near-insolvency and approximately 150 jobs were at risk. There was no room for strategy that simply sounded good.
I began with organisation-wide strategic due diligence across student services and substantial commercial operations across three campuses — the finances, operating model, services, workforce, stakeholder relationships, and assumptions about what should continue, stop or be done differently.
I reshaped the strategy and operating model and led the implementation. Within a year, we delivered an approximately AUD $5 million financial turnaround while improving services, expanding programs and protecting the organisation and workforce.
The strategy also had to work for the humans involved: employees, unions, students, the university and external stakeholders — all with different responsibilities, interests and expectations.
I led negotiations for a new Enterprise Bargaining Agreement across five unions, securing universal delegate support and first-round endorsement.
I also negotiated with QUT and Brisbane City Council to replace costly Guild-operated inter-campus transport with a free, more frequent public bus service for students and staff. The transport solution established in 2002 remains in operation more than two decades later.
This wasn’t a turnaround strategy handed to somebody else to implement. I was accountable for working out what needed to change, building the support to change it, negotiating what had to be negotiated, and leading the work until the results were real.